*/
Barristers and solicitors should provide the average costs of their services online and their regulators publish more accessible details of complaints and enforcement action, according to the Legal Services Consumer Panel.
The Panel said that legal services are ‘far behind other regulators’ and identified a ‘clear need for improved access to basic data’ provided in a transparent and ‘user-friendly’ manner.
It recommended that the frontline regulators – the Bar Standards Board and Solicitors’ Regulation Authority – carry out mystery shopping exercises to check the quality of service in ‘high risk’ areas.
Panel chair, Elisabeth Davies, said: ‘More needs to be done to empower consumers and encourage them to make informed decisions. Information, simply presented, at the time of need, is one tool that can be used by legal services regulators.’
Barristers and solicitors should provide the average costs of their services online and their regulators publish more accessible details of complaints and enforcement action, according to the Legal Services Consumer Panel.
The Panel said that legal services are ‘far behind other regulators’ and identified a ‘clear need for improved access to basic data’ provided in a transparent and ‘user-friendly’ manner.
It recommended that the frontline regulators – the Bar Standards Board and Solicitors’ Regulation Authority – carry out mystery shopping exercises to check the quality of service in ‘high risk’ areas.
Panel chair, Elisabeth Davies, said: ‘More needs to be done to empower consumers and encourage them to make informed decisions. Information, simply presented, at the time of need, is one tool that can be used by legal services regulators.’
Chair of the Bar Sam Townend KC highlights some of the key achievements at the Bar Council this year
Louise Crush of Westgate Wealth Management highlights some of the ways you can cut your IHT bill
Rachel Davenport breaks down everything you need to know about AlphaBiolabs’ industry-leading laboratory testing services for legal matters
By Louise Crush of Westgate Wealth Management sets out the key steps to your dream property
A centre of excellence for youth justice, the Youth Justice Legal Centre provides specialist training, an advice line and a membership programme
By Kem Kemal of Henry Dannell
Mark Neale, Director General of the Bar Standards Board, offers an update on the Equality Rules consultation
Joanna Hardy-Susskind speaks to those walking away from the criminal Bar
Imposing a professional obligation to act in a way that advances equality, diversity and inclusion is the wrong way to achieve this ambition, says Nick Vineall KC
Tom Cosgrove KC looks at the government’s radical planning reform and the opportunities and challenges ahead for practitioners
By Ashley Friday of AlphaBiolabs
