Carolyn Cleveland works with health and legal professionals on understanding not just what empathy is but why it is important. She comes from a background of counselling and psychology and conceived C&C Empathy Training Ltd from her direct experience of a serious patient safety incident and the lack of empathy and psychological safety within systems and communications: www.empathytrainingltd.co.uk
Empathy skills are much easier to implement long-term when we feel psychologically safe and well ourselves. Carolyn Cleveland’s three foundations for sustainable upskilling
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