Adam Sampson, Chief Legal Ombudsman, discusses setting up the Legal Ombudsman scheme and the issues arising when familiarising 300 new staff members with the “inns” and outs of the Bar.
One of the difficulties in setting up the new Legal Ombudsman scheme has been to try to make sure that all of our 300 staff - all recently recruited, and mostly from outside the legal profession - have a good grasp of the nuances of the legal world.